AgileThought · Client: Miami International Airport · Aviation security · 2017
The part I can show you is the navigation.
MIA's badging office decides who may walk onto an airfield: fingerprints, federal background checks, airside driving privileges, customs seals. Tens of thousands of workers from hundreds of employers cycle through it. I designed the intranet that runs that operation, and for obvious reasons the screens stay behind the badge readers. What I can show is the shape of it.
The short version
- Every person working at an airport holds a badge that had to be applied for, vetted, issued, renewed and sometimes revoked. That workflow is the product.
- Six domains, one system: fingerprinting, badging, airside, customs and border protection, security, and the person and company records underneath them all.
- Security work is a design constraint like any other. The constraint here is that the portfolio shows the front door and nothing else.
01 · The problem
An airport is a city with one HR department for everybody
Airlines, caterers, fuelers, construction crews, retail staff: they work for hundreds of different companies, and every one of them needs a credential from the same badging office before they touch the secure side. Federal rules set the vetting (fingerprints, criminal history checks, recurrent renewals), and the airport carries the liability. The system I designed is where all of that lives: person records, company records, applications, appointments, adjudications, and the audit trail an inspection expects.
The design work was workflow design. A badging office moves people through steps with hard dependencies: you can't badge somebody whose fingerprints haven't cleared, and you can't let a company sponsor an application if its own paperwork lapsed. The interface's job was to make the state of every application legible at a glance and make the illegal transitions impossible to click.
02 · What I can show
The front door, deliberately cropped
This crop is the whole exhibit, on purpose. Home, Fingerprint, Badging, Airside, Customs & Border Protection, Security: the six domains the office works across, with person and company maintenance underneath. Everything below this bar is airport security infrastructure, and it stays there.
The rest of the application is somebody's security posture. A portfolio that showed it would be making the opposite point.